PRIVACY POLICY

Privacy Policy

This Privacy Policy explains how DUOSLATE (the “Website,” “we,” “us,” or “our”) gathers, utilizes, and shares your personal information when you visit, use our services, make purchases on duoslate.com (the “Website”), or otherwise engage with us. In this policy, “you” and “your” refer to any user of our services, including customers, Website visitors, or individuals whose information we collect in accordance with this Privacy Policy.

Please take a moment to review this Privacy Policy.

How We Collect and Use Your Personal Information

To provide our services, we have collected your personal information from various sources over the last 12 months, as detailed below. The information we collect and utilize depends on your interactions with us.

Beyond the specific uses outlined, we may also use the information we gather to communicate with you, improve our services, comply with legal requirements, enforce our Terms of Service, and protect our services and users.

What Personal Information We Collect

The personal information we collect varies based on your interactions with our Website. We define “personal information” as any data that can identify, relate to, or describe you. The sections below outline the categories and specific types of personal information we collect.

Information We Collect Directly from You

When you engage with our services, the information you provide may include:

Contact Information: Your name, address, phone number, and email.

Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account Information: Your username, password, security questions, and other data used for account security.

Customer Support Information: Details you share when you communicate with us, such as messages sent through our services.

Certain features may require specific personal information. While you can choose not to provide this information, it may restrict your ability to use those features.

Information We Collect About Your Usage

We may automatically gather certain information about your interactions with our services (“Usage Data”). This may involve the use of cookies, pixels, and similar technologies. Usage Data can include details on how you access and use our websites and your account, such as device information, browser type, network connection, IP address, and other interaction details.

Information We Receive from Third Parties

Additionally, we may obtain information about you from third parties, including vendors and service providers who collect data on our behalf, such as:

Website Support Services: Companies assisting with our website and services (e.g., Shopify).

Payment Processors: Entities that handle payment information (e.g., bank account and credit card details) to process your transactions and fulfill your orders.

When visiting our site, opening or clicking our emails, or interacting with our services, we or third parties may gather certain information automatically through online tracking technologies.

Any data obtained from third parties will be handled in accordance with this Privacy Policy. Please refer to the “Third-Party Websites and Links” section below.

How We Use Your Personal Information

Providing Products and Services: We utilize your personal information to deliver services and fulfill our contract with you, including processing payments, fulfilling orders, sending account notifications, managing your account, arranging shipments, and facilitating returns or exchanges. We may also link your account with other Shopify services to enhance your shopping experience.

Marketing and Advertising: Your personal information may be used for marketing and promotional purposes, such as sending communications via email, text, or post, and displaying advertisements on our Website and others. This includes tailoring our services and ads. For residents of the European Economic Area, the legal basis for these activities is our legitimate interest in promoting our products.

Security and Fraud Prevention: We use your personal information to detect and respond to potentially fraudulent or malicious activities. If you create an account, you are responsible for keeping your login information secure.

Communication and Service Improvement: Your personal information helps us provide customer support and enhance our services, ensuring timely responses to your needs.

Use of Cookies

We utilize cookies on our Website, as is common practice. For detailed information on the cookies we use through Shopify, please refer to the Shopify Cookie Policy. Cookies help support and improve our site and services, remember your preferences, perform analytics, and better understand user interactions.

Most browsers accept cookies by default, and you can remove or decline cookies through your browser settings. However, disabling cookies may affect your user experience and hinder some services from functioning correctly.

Our site also recognizes Global Privacy Control (GPC) signals, allowing you to opt out of certain information uses. If you communicate your preferences through GPC, we will treat that signal as a valid opt-out request.

How We Share Personal Information

In specific situations, we may disclose your personal information to third parties for contractual performance, legitimate purposes, and other reasons defined in this Privacy Policy. These circumstances include:

Service Providers: Sharing data with vendors or third parties providing services on our behalf (e.g., IT management, payment processing, customer support).

Business and Marketing Partners: Sharing information to deliver services and advertising.

Your Consent: When you request us to disclose specific information to third parties.

Affiliates: Sharing with our affiliates or related organizations for legitimate business interests.

Legal Compliance: To fulfill legal obligations or protect our rights and those of our users.

In the past 12 months, we have disclosed personal information for the purposes described above, including:

We do not use or disclose sensitive personal information without your consent or to infer characteristics.

Third-Party Websites and Links

Our Website may contain links to third-party sites. If you click on these links, we recommend reviewing their privacy policies and terms. We are not responsible for the privacy practices or security of these external sites.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Since the effective date of this Privacy Policy, we have not knowingly shared or sold personal information from individuals under 16.

Security and Retention of Your Information

While we implement security measures, no method is entirely secure. We cannot guarantee absolute security, and any information you transmit may be vulnerable during transmission.

The duration of personal information retention depends on various factors, including whether the information is needed for account maintenance, service provision, legal compliance, or dispute resolution.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights are not absolute and may only apply in certain situations. We may refuse specific requests as required by law.

Right of Access: Request access to your personal information.

Right of Deletion: Request deletion of your personal information.

Right of Correction: Request correction of inaccurate personal information.

Right of Portability: Request a copy of your personal information for transfer to a third party.

Right to Opt-Out: Ask us not to “sell” or “share” your personal information, or opt out of targeted advertising.

You can exercise these rights by visiting designated locations on our Website. We do not discriminate against you for asserting these rights, but we may need to verify your identity before processing a request.

Complaints

If you have concerns about our handling of your personal information, please contact us. If you are not satisfied with our response, you may have the right to escalate your complaint to your local data protection authority.

International Users

Please be aware that your personal information may be transferred, stored, and processed outside your country of residence. If we transfer your data out of Europe, we will rely on recognized transfer mechanisms to ensure adequate protection.

Contact Us

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please reach out via email at support@duoslate.com.

For data protection purposes, unless stated otherwise, we are the data controller of your personal information.